Terms of Service

The Service lets you hire and configure AI agents that perform work for you — reading and summarizing email, preparing reports, researching leads, updating records, and similar multi-step tasks — using tools you explicitly connect (for example Gmail, Notion, Slack, or Google Sheets). Agent work is metered in credits and recorded in run transcripts you can review.

The Service is new and evolves quickly. Features may change, be added, or be removed as we improve the platform.

You must be at least 18 years old. You are responsible for your account, for keeping access to your sign-in email secure, and for everything done under your workspace. Tell us immediately if you suspect unauthorized use.

Agent work consumes credits. Credits are purchased in packs at the prices shown on the billing page, processed by our payment provider (Stripe). Prices may change; changes apply only to future purchases.

All purchases are final. Fees and credit purchases are non-refundable, in whole or in part — including for unused credits, dissatisfaction with agent output, or account termination — except where a refund is required by applicable law. Credits fund third-party compute and API costs that we incur immediately when your agents run, which is why we cannot offer refunds on this new class of tooling.

Credits have no cash value, are not transferable between workspaces, and may not be resold. Purchased credits do not expire. Free or promotional credits (including sign-up credits) are discretionary and may be adjusted, capped, or expired by us.

If a run fails because of a platform error on our side, our sole obligation is, at our discretion, to re-credit your workspace for that run. Applicable taxes are your responsibility unless we are required to collect them.

Agents can only use tools you deliberately connect through our managed-authorization provider. You authorize us and our subprocessors to access those accounts solely to perform the tasks you direct. You can disconnect a tool at any time from the dashboard or by revoking access in the third-party account itself.

Third-party services you connect have their own terms; you are responsible for complying with them. We are not responsible for third-party outages, rate limits, or changes that affect your agents.

Agents use large language models. Output can be wrong, incomplete, or outdated, and identical requests can produce different results. You are responsible for reviewing output before relying on it and for every task you direct an agent to perform.

High-risk actions (for example sending email or writing to records) pause for your explicit approval by design. Approving an action is your instruction to perform it, and it counts as your own action. Do not use the Service for tasks where errors could cause serious harm, or as a substitute for professional (legal, medical, financial) advice.

You agree not to use the Service to:

• break the law, or violate the rights or privacy of others;
• send spam or unsolicited bulk messages, or evade anti-abuse limits of connected tools;
• probe, overload, or interfere with the Service or its security and metering;
• access other tenants’ data, or resell the Service without our written agreement;
• develop a competing product by systematically extracting the Service’s behavior.

We may throttle, suspend, or terminate accounts that put the platform or others at risk.

You keep all rights to the data you bring and the output your agents produce for you. You give us the limited license needed to operate the Service — to process your tasks, store run transcripts and agent memory for you, and maintain the platform. We do not use your content or your connected-account data to train AI models, and we do not sell it. See the Privacy Policy for details.

The Service — including its software, design, agent templates, and branding — belongs to Crestview and its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer any ownership.

You can stop using the Service and close your account at any time. We may suspend or terminate the Service or your account for breach of these Terms, risk to the platform, or discontinuation of the product. Upon termination for any reason, fees already paid are not refunded, in whole or in part, and remaining credits are forfeited, except where applicable law requires otherwise. Sections 03 and 07–13 survive termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF OUTPUT, OR UNINTERRUPTED OPERATION. THE SERVICE DEPENDS ON THIRD-PARTY MODELS AND APIS WE DO NOT CONTROL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRESTVIEW WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

You will defend and hold Crestview harmless from claims arising out of your content, your use of the Service in breach of these Terms, the actions you direct or approve agents to take, or your violation of law or third-party rights.

We may update these Terms as the Service evolves. For material changes we will give notice (for example by email or in the dashboard) before they take effect. Continuing to use the Service after changes take effect means you accept them.

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law rules, and disputes belong exclusively to the state or federal courts located in Florida. Questions? Email crestviewconsultingfl@gmail.com.